Precious Mensah, popularly known as PM, was supposed to travel to the UAE as part of her prize with the two runners-up.
Emirates in their statement added that it is an industry practice for passengers who cannot be accommodated in a single seat due to their size to only purchase extra seats “should a seat be available”.
This, the statement explained is for the passenger’s own safety and comfort.
Meanwhile, the organisers said PM could not fit into two seats even when they purchased it, hence they tried to get another seat but were told none was available.
They are hoping to sort out the issue by Friday, November 22.
Read the full statement below:
“Emirates is committed to passenger safety.”
Accra – 20th November, 2019: An Emirates spokesperson – “We respect our customers’ privacy and cannot discuss specific customer details or cases. Emirates places the highest standards on in-flight safety and as part of this, it is a requirement that all passengers are safely and comfortably seated with their seatbelt fastened. An industry practise for passengers who cannot be accommodated in a single seat due to their size is for them to purchase an extra seat for their own safety and comfort, should a seat be available.”